Support

support

Multiple Support Channels Providing Rich Content and Information for the Afinitis Autonomous Intelligence Community

Afinitis Autonomous Intelligence use a wide range of support tools, accessible using the secure logins we provide for all our clients and partners.

Support is available through the Afinitis Autonomous Intelligence Support Portal 24 hours a day, 7 days a week.

The Portal contains News, a Knowledge Base, a Ticket entry system for questions, suggestions and support requests, and Remote Assistance.

knowledgeBase

Knowledge Base

The knowledge base shares information across the Afinitis Autonomous Intelligence community

As Donald Rumsfeld memorably put it “There are known knowns; there are things that we know that we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don’t know we don’t know.”

Always looking to shine light onto unknowns, the Afinitis Autonomous Intelligence knowledge base is being updated all the time, providing shared information 24/7. These resources include “how to” videos, access to pre-recorded client and partner webinars, and reference guides.

tickets

Support Tickets

Professional, trackable service

Tickets manage multiple processes including asking questions, reporting problems, requesting changes and generally receiving advice on how to best utilise Afinitis Autonomous Intelligence.

All issues raised are sent directly to our in-house UK support team.

The support ticket function continues to provide a rich source of information for sharing within our knowledge base.

help

Remote Assistance

Additional hands on support when you need it

Should one of the Afinitis Autonomous Intelligence support team need to see what is happening on your screen rather than our hosted service, remote assistance allows us to see or take control of your PC. This level of access gives everybody more flexibility.

Afinitis Autonomous Intelligence gives you secure sessions: Logging in via 256 SSL encryption; which uninstalls after support for enhanced security. Clients start the support session, and can cancel the link at any time, for maximum security.